This section may help you with any questions you have. If there is a question we haven’t covered then please do not hesitate to call us on 0207 193 1164.
When will I receive my tickets?
HRH NWOCR is a ticketless event. When you book online, you will receive a booking confirmation with a unique booking reference. You will need to print out this information and bring it to the event. You will also need ID for check-in – this can be either your driving licence, passport or bank card.
Do I need ID?
All guests are required to bring photo ID.
What time does check-in begin?
Check-in for Hotels is from 3pm.
Check-in at venue is from 11am.
What time does HRH NWOCR officially close?
Accommodation customers will be required to vacate rooms by 11am on day of departure.
I want to book but can't afford to pay in full - can you help?
We are now able to take deposits payments if bookings are made prior to 1st September. Deposits are £60 per person To pay balances, please contact us on 0207 193 1164.
How many keys to rooms will be issued?
Two keys per room will be issued to you at check-in. Keys not handed back in to main reception at check-out will be charged at £5 per key.
Can I smoke in the hotel?
No smoking is permitted in hotel rooms.
Will there be alcohol at the event?
Alcohol will be served the whole time the arena is open. If you do drink, don’t drive – the venue is within walking distance of the hotels.
Can I bring my own food or alcohol onto the site?
No. There will be food vendors at the venue
Do I have to vacate the venue at a certain time?
You have to be out of the arenas at closing time, which is around 2am each night.
I’d like to record/film/photograph one of the sessions. Is this permitted?
Please contact us on email@example.com to get special permission. If you wish to cover the event as a member of the press, please contact Toby@chicfestivals.com
Can I bring flyers to hand out and promote another event?
No. If you are found to be flyering or self-promoting at the event without permission, you will be asked to leave the site immediately.
If I lose my wristband, can I get a replacement?
To replace a wristband that has been reported lost, there is a charge of £15. You will need to bring ID to main reception to be issued with a replacement.
Is there a charge for parking?
There will be cost to park at the hotel, however the hotel will be able to offer a discount to its guests
What should I NOT bring with me?
Please do not come to the site with any offensive weapons or anything that might be considered dangerous. We operate a zero-tolerance drug policy.
Is breakfast provided?
Both hotels offer a buffet breakfast.
I don’t want to stay on-site – can I still attend?
A limited amount of daily tickets will go on sale. These are valid at the venue whilst open. Accommodation is not included in the daily ticket package. These can also be booked via our call centre 0207 193 1164.
How do I cancel my booking?
To make a cancellation, please email us at firstname.lastname@example.org See terms and conditions for cancellation charges.